Privacy Policy

1. Introduction

FindNotes ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our knowledge base software and note taking application (the "Service").

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, and password when you create an account
• Content: Articles, notes, keywords, attachments, and other content you create or upload
• Profile Information: Optional profile details and preferences
• Communications: Messages you send to our support team

2.2 Information Collected Automatically

• Usage Data: Pages viewed, features used, time spent, and interaction patterns
• Device Information: Browser type, operating system, IP address, and device identifiers
• Analytics: We use PostHog for analytics and session recording (only with your consent)

2.3 Third-Party Services

• Clerk: Authentication and user management
• Convex: Database and backend services
• Google Drive: Optional file storage (if you connect your account)
• PostHog: Analytics and product insights (with consent)
• Chatwoot: Live chat support widget for customer service

3. Live Chat Support

We use Chatwoot, a third-party live chat service, to provide customer support. When you use the chat widget on our website:

• Information Collected: Your messages, name (if provided), email address (if provided), and basic browser/device information
• Purpose: To respond to your inquiries and provide customer support
• Data Processing: Chat data is processed and stored by Chatwoot on their servers
• Session Cookies: Chatwoot may use cookies to maintain your chat session
• Opt-Out: You can choose not to use the chat widget. Using the chat widget is entirely optional

For more information about how Chatwoot processes data, please refer to their privacy policy.

4. How We Use Your Information

• Provide, maintain, and improve our Service
• Process your requests and transactions
• Send administrative information and updates
• Respond to your inquiries and support requests
• Monitor and analyze usage patterns to improve user experience
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations

5. Data Storage and Security

We implement industry-standard security measures to protect your data:

• Encryption: Data is encrypted in transit using SSL/TLS and at rest
• Access Controls: Role-based access control and authentication
• Regular Backups: Automated backups to prevent data loss
• Secure Infrastructure: Data stored on secure cloud infrastructure

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Sharing and Disclosure

We do not sell your personal information. We may share your information only in these circumstances:

• With Your Consent: When you explicitly authorize us to share information
• Service Providers: With trusted third-party services (Clerk, Convex, PostHog, Chatwoot) that help us operate our Service
• Team Members: With other members of your workspace for collaboration features
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets

7. Your Rights and Choices

You have the following rights regarding your data:

7.1 Access and Portability

You can access and export your data at any time through your account settings. We provide data export functionality to download all your articles, notes, and content.

7.2 Correction and Updates

You can update your account information and content directly within the Service.

7.3 Deletion

You can delete your articles and content at any time. To delete your account and all associated data, contact us at Service@findnotes.app. We will process deletion requests within 30 days.

7.4 Cookie Preferences

You can manage your cookie preferences through our cookie consent banner or by adjusting your browser settings.

7.5 Marketing Communications

You can opt out of marketing emails by clicking the unsubscribe link in any email or by contacting us.

8. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service. When you delete content, it is moved to trash and permanently deleted after 30 days. You can also permanently delete content immediately.

After account deletion, we may retain certain information for legal compliance, dispute resolution, and enforcing our agreements, typically for no longer than 7 years.

9. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

11. GDPR Compliance (EU Users)

If you are in the European Economic Area (EEA), you have additional rights under GDPR:

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent
• Right to lodge a complaint with a supervisory authority

To exercise these rights, contact us at Service@findnotes.app.

12. CCPA Compliance (California Users)

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to say no to the sale of personal information (we do not sell your data)
• Right to access your personal information
• Right to equal service and price, even if you exercise your privacy rights

13. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience. Essential cookies are required for the Service to function. Optional analytics cookies (PostHog) are only activated with your consent. You can manage cookie preferences through our cookie consent banner.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of the Service after changes constitutes acceptance of the updated Privacy Policy.

15. Contact Us

If you have questions about this Privacy Policy or want to exercise your privacy rights, contact us at: